#1 Set Thorough & Reliable Expectations

When starting a job, it is essential to be clear and upfront about all the details of the work. This means being crystal clear about:

• Your available working days

• Materials needed

• Estimated costs

• Hours required to complete the project

It is also important to inform clients about any inconveniences they may experience while you are working. By doing this, you can ensure that there are no misunderstandings or miscommunications down the line, and will help streamline the entire process from start to finish.

Be CLEAR and UPFRONT About all Expectations at the Outset!

#2 Show Pride in your Workspace

When working in a client's space, it is important to keep your tools organized and minimize the mess wherever possible. This starts with respecting your client's boundaries and expectations – after all, no one wants their home or office covered in layers of dust and grime from your work. Focus on protecting your clients' space as much as you can by keeping those tools tidy. By taking the time to find an effective organizational system, you can keep everyone happy while still getting the job done right.

Ask yourself:

• How do I store my supplies so that they're easily accessible?

• Does my uniform look clean and professional?

• Does my work truck look organized and washed?

#3 Educate and Provide Options

Cross-Sell and Upsell

Show your understanding of your customers needs, in order to present extra or premium products or services that will provide a solution and create additional value for your client. If your company offers a separate product or service that can complement a customer's initial purchase, cross-selling provides an opportunity to generate extra revenue.

When you're upselling, it's important to be transparent. Give your client a complete breakdown of what you're proposing and thoroughly explain the cost involved. If a customer knows where their hard-earned money is going, they’ll feel more comfortable about investing more money in your products and services.

ALWAYS THINK to:

Ask every customer! Make financing apart of every conversation.

• Ask appropriate questions – ones they might reasonably say yes to, useful or reasonable upgrades, while you’re there.

• Actively listen to your client's needs to build trust and a long-lasting relationship.

Want more ways to make extra $$ as a tradesman? Check it out: