Whether you're a homeowner or a plumbing company owner, having the best plumbers is crucial. I had a conversation with Scott from Milestone to discuss the importance of hiring the right plumbers and how Milestone ensures they have the very best team. By having the best team, they are providing their customers with the best plumbers out there.

Scott, who runs the plumbing department at Milestone, shared their rigorous hiring process. It's not just about having a license. Potential hires undergo a thorough screening, including drug tests, to ensure they fit Milestone’s core values and standards.

They don’t want to take just anyone. They want plumbers who will be the right fit, who will be great team members, somebody that’s worth investing training into. Right from the beginning of the hiring process, they are looking for the very best.

Milestone doesn’t throw new hires straight into the field. Instead, new plumbers go through a four to six-week onboarding process. They ride along with experienced plumbers, learning the ins and outs of the job they were hired to do. They also spend time with the company’s managers, learning about the systems and processes, paperwork, and how Milestone treats their customers. Each of their plumbers receives in-depth training before getting their own truck. This ensures they understand Milestone’s customer service and operational standards.

Training at Milestone doesn’t stop after onboarding. Every Monday, plumbers attend technical training sessions lead by their responsible Master plumber. This ongoing education keeps them updated on new techniques and gives them the opportunities to make sure they’re always improving. They’re also encouraged to ask for training in areas they feel less confident in, that way they can handle any situation they encounter.

Milestone values work-life balance. They ensure their plumbers aren’t working late into the night, which helps maintain a happy and productive workforce. They manage their workload carefully, so plumbers aren’t overwhelmed and can still enjoy their personal time. It’s important to Milestone that their plumbers make it home to their families in the evening. Any late emergency calls they get are prioritized the next morning. The job still gets done in a timely manner, and their plumbers get to go home at a reasonable time.

Instead of on-call work, Milestone has a rotating Saturday schedule. This way they can make sure that they can still take care of their customers, but their plumbers don’t have to work more than one Saturday each month. This system keeps the team well-rested and ready to provide the best service.

Continuous training and efficient work schedules not only benefit the homeowners but also the plumbers. As plumbers become more efficient and knowledgeable, their pay increases, reflecting their expertise and value to the company.

Scott emphasized that Milestone’s approach ensures that homeowners get highly trained, reliable plumbers; plumbers who aren’t burned out, plumbers who are constantly learning new things, plumbers who fit the core values of Milestone. All good things for a homeowner who needs a plumber. If you’re looking for a place to grow your plumbing career or need top-notch plumbing services, Milestone is a great option. Check them out online to learn more about their services and career opportunities.